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SoutheastHEALTH Doctors, Staff Earn High Marks for Patient Satisfaction


08.27.2014

SoutheastHEALTH doctors and service teams have earned Top Performer and 5-Star Excellence in Healthcare awards this year for exceptional patient satisfaction scores, putting them in the top 10 percent of healthcare providers in their fields nationwide.

Award winners include physicians Paul Leland, DO, of Southeast Pediatrics and S. Danette Miller, MD, of Southeast Primary Care. Both received 5-Star awards, recognizing overall quality of doctor care.

The Southeast Pediatrics practice earned Top Performer status for scoring at or above the 100th percentile in its particular comparison group. SoutheastHEALTH service teams receiving 5-Star awards for scoring in the top 10 percent in the nation in patient satisfaction include Orthopedics, Obstetrics and Southeast Home Health.

Obstetrics and Home Health were honored for overall quality of care. In addition, Obstetrics and Orthopedics were recognized for patient satisfaction regarding discharge information.

Vice President and Chief Operating Officer Sly Moore praises the staff of the award-winning departments for the care they provide to patients.

Physician Services Vice President Matt Shoemaker, DO, says, “We are proud of the dedication to quality of our physicians’ and medical practices. Clinical quality is only one part of quality care. By ensuring patient satisfaction, you develop a stronger doctor-patient relationship.”

The awards are presented annually by Professional Research Consultants (PRC), a nationally-recognized healthcare marketing research company.

PRC President and CEO Joe Inguanzo says, “These awards are proof that SoutheastHEALTH is committed to improving healthcare. It takes years of dedication, determination and hard work to achieve this level of success.”


Southeast Pediatrics

Award-winning Southeast Pediatrics staff with SoutheastHEALTH officials, pictured from left: (front row) Drs.  Kali Francis, MD; Greg Cugini, MD; Paul Leland, DO; Chelsea Grigery, MD;  and SoutheastHEALTH Vice President of Physician Services Matt Shoemaker, DO; (second row)  Lori Williams, Amanda Bostic, Angel Engelen, Jenna Hays, Taylor Leoni, Carmen Cox, Pat Reed and Lindsay McVey. Not pictured: Kim Pooker.

Southeast Obstetrics and Gynecology

Award-winning OB staff  at Southeast Hospital with SoutheastHEALTH officials, pictured from left: (front row) Rachel Stephens, Jessi Jones, Nurse Manager Britton May, Julie Schott, Vice President and Chief Nursing Officer Judy Aslin, Vice President and Chief Operating Officer Sly Moore and Joyce Clark; (back row) Merlene Johnson, Emily Phillips, Kim Griffaw and Richard Crowley, Quality Management Performance Improvement manager.

Southeast Orthopedics

Award-winning Orthopedics staff at Southeast Hospital with SoutheastHEALTH officials, pictured from left:  (front row) Vice President and Chief Operating Officer Sly Moore, Nurse Manager Cindy Raganyi, Bailey Ledue, Cassy Coleman, Ashton Cohn and Heather Donner;  (back row) Richard Crowley, Quality Management Performance Improvement manager; and Vice President and Chief Nursing Officer Judy Aslin.

Southeast Home Health

Award-winning Southeast Home Health staff with SoutheastHEALTH officials, pictured from left: (front row) Vice President and Chief Operating Officer Sly Moore and Nurse Manager Kimra Beckett; (second row) Mitch Delph, Teri Schoen, Vice President and Chief Nursing Officer Judy Aslin, Amy Sparks, Carolyn Fisher, Kim Venable, Home Care Services Administrator Vickie Schnurbusch and Donna Hess; (back row) Larry Delph, Quality Management Performance Improvement Manager Richard Crowley; Don Edwards, MD; and Paula Sebastian.

Dr. Shoemaker and Dr. Miller

SoutheastHEALTH Vice President of Physician Services Matt Shoemaker, DO, (left) presents the 5-Star Award to S. Danette Miller, MD, of Southeast Primary Care.



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