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Pre-Certification
Most medical insurance companies require that scheduled inpatient procedures, and some outpatient services, be authorized in advance. Many also require timely notification of urgent and emergency admissions as well. This pre-certification process is the responsibility of the patient or the patient’s family.
Failure to pre-certify may result in reduction of benefits or non-payment by the insurance carrier.
Information about your individual insurance pre-certification requirements may be found on your insurance card, or by calling your insurance carrier, agent, or your employer.
If pre-certification is required by your policy, you should make this contact as soon as an elective procedure is scheduled and within 24 hours, including evening and weekend hours, of an emergency or urgent admission.
For more information about the pre-certification process, feel free to contact the Hospital’s Case Management Department at (573) 651-5549 between 8 am and 4:30 pm Monday-Friday.
Pre-Surgery Testing
If your next hospital surgical visit is planned in advance, take advantage of our convenient pre-surgery testing program through which your physician can schedule necessary tests prior to the date of your surgery.
On the scheduled pre-surgery testing day, you will report to Patient Registration located near the Lobby Information Desk. There, you will complete admission forms and the testing procedure will be explained. During the pre-surgery testing visit, you will receive special instructions about your surgery and a nurse will tell you the time that you should arrive at the Hospital on your surgical date.
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