With nearly 1,400 babies born each year it's not surprising that many families consider Southeast Missouri Hospital the baby experts.

At Southeast Missouri Hospital, one of the tools we use to monitor patient needs and opinion is an ongoing patient satisfaction survey process. Working with National Research Corporation (NRC), one of America’s most respected healthcare satisfaction organizations, Southeast randomly surveys hundreds of patients every year to measure and ensure their overall satisfaction with our service.

For instance, asked if they would recommend Southeast to their families and friends, 83.9 percent of those randomly selected to be surveyed earlier this year said "yes, definitely" and another 13.8 percent said "yes, probably." Among all other hospitals surveyed by NRC, only 70.7 percent of patients said they would "definitely recommend" a hospital.

Satisfaction rates high among OB patients

Felter Family:
"They really treated us like family."

Newton family:
"We'll definitely be coming back for our next baby."

Southeast delivers two, three or four generations
of Cutsinger, Moore and Bolin families

James family:
"I just can't imagine any better care"

Piepenbrok family:
"It's the people ...They're the one's who make it nice."

Four generations began at Southeast
for Popp, Schoen and Dixon families

A sampling of the many thank you notes received by OB staff

“Thank you to all the nurses and techs who aided in my delivery and recovery…it was a wonderful experience yet again... We just wanted to tell everyone that had a part in helping us that we really, really appreciated everything and couldn’t have done it without you!  You all are so great!”
-- Rick, Jan, & Baby Kaylee Elizabeth

“All my nurses were very, very nice!  I appreciate how patient they were with me and my husband and how gentle and caring they were with our new baby, Hunter….keep up the great work!"
-- Dana, Mark & Hunter
 
“Thank you all so much for the wonderful care you’ve given our family!  We appreciate how pleasant and kind you all have been.”
-- Amy & Russell
 
“My husband and I appreciate all you did to see that our stay in the hospital was a memorable one.  You did a wonderful job seeing that our needs were met.  My husband and I could tell that you all love what you do in taking care of your patients….our little Meridyth is the most precious thing in the world.  She is doing great and seems to be settling right in to this world.  Once again, we appreciate you and will never forget all you did to care and comfort us.”
-- Donny, Teri & Meridyth
 
“I just wanted to say thank you for such a wonderful experience during my stay at Southeast.  All of the nurses and other staff are so caring and professional.  I especially want to thank Ginger for a great labor and delivery!  We are so proud of our new addition to our family!”
-- Jenny
 
“We want to thank you for taking such good care of us and our mom.  Our stay at your hospital made our first few days very special.  We know you are proud of us.  You made us stars because everywhere we go people know who we are! (B@bies Online)”
-- Jonathan & Jason
 
“Thank you for all of your care during the birth of our son, Zachary.  He had a rough start, but thanks to your care he’s doing fine now….”
-- Jason, Kristie & Zachary
 
“I would like to say thank you to all the nurses on all three shifts who took such good care of me and Travis throughout our stay at the hospital.  I would recommend Southeast Missouri Hospital to anyone having a baby.  You’re so very kind and wonderful!”
-- Pam & Travis
 
“…we will never forget the care Anna received in the border care nursery and the support shown to us throughout her rocky start…I would list everyone’s name that we had the pleasure of meeting, but I would probably leave someone out.  We truly appreciate all of you and the care we received.  We will never forget it and we will definitely choose Southeast in the future….”
--   Derek, Brittany & Aubrey